Assessment
Lippincott, Joan K. “Assessing Information Commons,” EBSCO Vantage Point Series.
服務評估大概不離量度用量和利用問卷調查,這些方法都忽略了兩點:評估內容與機構目的和學習優次脫節、評估服務對讀者的貢獻;作者列出兩個假想例子:
1.圖書館跟某課程合作,緊密支援學生完成課程要求的作業,完結後向老師和同學收集意見;
2.假設大學要在學生當中建立學習社群,圖書館可在空間和服務上給予支援;
在評估工作方面,作者提出圖書館可以找這方面的專家合作。
Author raised 2 concerns with current assessment measures: there is often no clear link between the nature of the assessment and the institutional goals or learning priorities; there is often a lack of consideration of the potential audience(s) for the output of the assessment activities and what will have most impact on them. 2 hypothetical scenarios illustrated the assessment of 2 IC supporting UG research and learning communities. Emphasized planning process and importance of partnership with campus assessment experts.

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